How to Order from Noblie

Ordering from Noblie is simple. Choose the item you want, click the order button on the product page, and submit your contact and shipping information. After that, our team reviews the request and confirms availability, shipping options, and the final total before payment is completed. Because many Noblie products are handmade, limited, or one-of-a-kind, inventory is confirmed manually. This helps prevent payment for items that may have just sold or require a specific shipping method based on destination.
MAKE ORDER

-Select the item you want to buy.

-Submit your order request with your shipping address and contact information.

-We confirm availability, shipping options, and the final amount.

-You receive an invoice or a secure payment link.

-After payment is confirmed, we prepare the order and send tracking once it ships.

For the fastest service, make sure your name, email, phone number, and shipping address are complete and accurate.

Payment and Security

Noblie accepts several payment methods for U.S. and international customers. Available options may include PayPal, credit or debit card, bank transfer, and other approved payment methods confirmed by our team during order review.

For many orders, payment is not taken instantly at the moment the request is submitted. Instead, we first confirm product availability, destination, shipping method, and any restrictions that may apply. After review, you receive an invoice or a secure payment link with the final amount.

Please, select how you would like to pay:

  • PayPal
  • Bank transfer in USD
  • Bank transfer in EUR
  • Debit or Credit Card
  • Western Union
  • Cryptocurrency

For security, Noblie does not ask customers to send card details by email. Payment is handled through approved payment providers or direct invoicing.

Shipping Policy

Noblie places strong emphasis on U.S. orders. Most U.S. shipments are sent with tracked delivery, and available carrier options may include UPS or DHL Express, depending on the item, shipping origin, and destination.

Some products may ship from our U.S. location, while others may ship from Europe or from a partner maker, especially when the item is handmade, limited, or stored closer to the maker. Before payment is completed, we confirm the shipping origin, delivery method, and estimated transit time.

After the order ships, you will receive tracking information by email.

Important shipping notes:

-Delivery times are estimates, not guarantees.
-Carrier delays, weather, customs processing, and address issues can affect delivery time.
-High-value shipments may require a signature on delivery.
-Orders may be insured in transit depending on the shipping method used.
-Shipping cost is based on destination, package size, weight, and service level.

For U.S. customers, use a complete shipping address and phone number to avoid delivery delays.

shipping pack

dhl shipping

 

COMPANY INFORMATION

U.S. Contact Information


Noblie Custom Knives
3001 Woodbridge Ave
Edison, NJ 08837
United States

[email protected]
[email protected]

PRICES AND PAYMENT

All prices, product specifications, and availability are subject to change without notice. Product availability, final pricing, and order details are not guaranteed until your order is reviewed and payment is confirmed.

Unless otherwise stated, listed prices do not include shipping, insurance, sales tax, import duties, brokerage fees, or other destination-based charges.

Prices may be shown in U.S. dollars, euros, or another supported currency. Final billing may be processed in USD or EUR, and your payment provider may apply its own exchange rate and fees.

Orders are processed on a first-paid, first-served basis. We do not place items on hold, reserve returned items, or offer layaway unless confirmed by us in writing.

RETURN POLICY

Because Noblie specializes in handmade, collector-grade, limited-edition, and often one-of-a-kind items, our return rules are more specific than those of mass-market retailers.

Eligible Returns

In-stock items may be returned within 14 days of delivery if they are in original, brand-new, and unused condition, with all original packaging, certificates, accessories, cases, and protective materials included.

Final-Sale Items

Custom-made, commissioned, engraved, personalized, modified, or specially sourced items are final sale unless the item arrives damaged, defective, incorrect, or materially different from what was confirmed in the order.

Before Sending Anything Back

You must contact Noblie by email within 14 days of delivery to request return authorization and return instructions before sending anything back.

Returns sent without prior authorization may be refused.

Return Conditions

To qualify for a refund, the returned item must be in the same condition in which it was shipped. It must be:

  • new and unused
  • unsharpened and not disassembled
  • free from wear, damage, modification, or any signs of use
  • complete with all original packaging, certificates, accessories, boxes, cases, and protective materials

All original product packaging, including cases, boxes, certificates, and protective materials, must be returned undamaged and without signs of use.

Do not attach shipping labels, tape, or courier documents directly to the product’s original packaging. Returns with labels attached directly to the original product packaging will not be accepted.

Return Shipping Requirements

The returned item must be received by us within thirty (30) days from the date we send you the return instructions.

The return shipment must be sent using the same type of courier service used for the original delivery, either DHL Express or UPS, unless we instruct otherwise in writing.

The return shipment must include:

  • full insurance
  • secure protective packaging
  • signature confirmation

Return shipping costs are the buyer’s responsibility unless the return is due to our error or the item arrives damaged, defective, incorrect, or materially different from what was confirmed in the order.

Refunds

Refunds are issued only after the returned item is received, inspected, and confirmed to be authentic and in proper condition.

If the return is approved, the refund will be issued within thirty (30) days after receipt and inspection of the returned item.

Non-Refundable Costs and Deductions

Unless the return is due to our error or the item arrives damaged, defective, incorrect, or materially different from what was confirmed in the order, the refund amount will be reduced by the seller’s actual non-recoverable costs, including but not limited to:

  • the original shipping cost to the buyer
  • customs clearance and documentation costs
  • any customs duties, taxes, or related charges paid by the seller in connection with the return of the item from abroad, if applicable
  • non-refundable payment processing fees, including PayPal fees

Any customs duties, taxes, import fees, or other charges paid by the buyer when receiving the order are the buyer’s responsibility and are not refundable by the seller in the event of a return.

Returns That Do Not Qualify

Any item returned with signs of use, wear, sharpening, disassembly, damage, modification, or missing or damaged original product packaging may be refused for a refund.

If a return is refused, the item will be shipped back to the buyer at the buyer’s expense.

Damaged, Defective, Incorrect, or Materially Different Items

If an item arrives damaged, defective, incorrect, or materially different from what was confirmed in the order, please contact us by email immediately and keep all packaging, photos, and delivery documentation. We will review the case and provide return instructions or further resolution steps.

Additional Terms

A request for a visual product inspection does not change this policy.

If you are returning an item, we will not process an additional order until the returned item has been received in proper condition and the return process has been completed.

We do not ship our products to third parties for engraving, scrimshaw, custom sheaths, or other alterations.

CUSTOMS ISSUES

For international orders, the customer is responsible for confirming that the item is legal to import, possess, and receive in the destination country.

All international shipments are sent at the customer’s risk. Noblie is not responsible for customs delays, inspections, import holds, confiscations, refusals, or seizures by the destination country’s customs authority or carrier.

If an international shipment is refused, returned, held, or confiscated for any reason related to customs, import restrictions, local law, or recipient non-compliance, the customer remains responsible for all shipping charges, return shipping charges, customs duties, taxes, brokerage fees, and other related costs. Original shipping charges are non-refundable.

We reserve the right to refuse or cancel any order at our discretion, including orders to destinations where import, customs, or legal risk appears too high.

PRIVACY POLICY

Noblie respects your privacy and uses personal information only as needed to process orders, provide customer support, prevent fraud, comply with legal obligations, and improve website performance.

We may collect information such as your name, email address, phone number, shipping address, billing details, order history, and communications with our support team.

Payment information is processed through approved payment providers and should be handled according to those providers’ security standards and policies.

Our website may use cookies, analytics tools, and security services to improve functionality, measure performance, and protect against fraud or abuse.

To request access to, correction of, or deletion of your personal information, contact us using the privacy contact details listed on this page.

HAVE A QUESTIONS?
For any information about the products, order, payment method, shipment or any other concerns you can rely on our client service.

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